Return Policy

At RANGORA, your satisfaction matters to us. While we do not offer returns or refunds, eligible products can be replaced within 7 days of delivery, subject to the conditions below.

1. Replacement Window

You may request a replacement within 7 days of receiving your order.

To be eligible for replacement, the item must be:

• Unused and unwashed

• In its original condition

• Returned with all original tags attached

• Returned with the original packaging intact

Replacement requests made after 7 days from the date of delivery may not be accepted.

2. Replacement Eligibility

You may request a replacement in the following cases:

• You need a different size or colour, subject to availability

• You received a damaged or defective product

• You received an incorrect product, size, or colour

All replacements are subject to product availability and verification by our team.

3. Non-Replaceable Items

The following items are not eligible for replacement:

• Innerwear, lingerie, and similar hygiene-sensitive products

• Cosmetics and fragrances once opened or used

• Items marked as “Final Sale” or “Non-Replaceable” on the product page

• Products that have been used, washed, altered, or damaged after delivery

• Products without their original tags or packaging

4. How to Request a Replacement

To request a replacement:

1. Log in to your RANGORA account and go to your order history, or contact us at support@rangorafashion.com.

2. Select or mention the item you wish to replace and provide the reason for the replacement.

3. For damaged, defective, or incorrect items, please provide clear photos of the product and packaging.

4. Our team will review your request and share the next steps.

Please do not send any product back without receiving confirmation from our team.

5. Size or Colour Replacement

If you would like a different size or colour, you may request a replacement within the 7-day replacement window.

Replacement will be provided only if the requested size or colour is available in stock. If the requested variant is unavailable, our team will inform you of the available options.

6. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once verified, RANGORA will arrange an eligible replacement at no additional cost to you.

7. No Returns or Refunds

RANGORA currently follows a replacement-only policy.

We do not accept products for return or provide refunds for change of mind, personal preference, size, colour, or other reasons where an eligible replacement can be provided.

8. Replacement Approval

All replacement requests are subject to verification and approval by RANGORA. We reserve the right to decline a replacement request if the product does not meet the eligibility conditions mentioned in this policy.

9. Contact Us

For replacement-related questions or assistance, please contact us at:

Email: support@rangorafashion.com

Our customer support team will be happy to assist you with your replacement request.

RANGORA — Wear Every Color of Life.